These Terms & Conditions apply to website design, hosting, maintenance, software, graphic design, video, voice-over, and related services provided by Rizenware Software, LLC (“Rizenware,” “we,” “us,” or “our”). Rizenware can be contacted at support@rizenware.com or (866) 853-6020. A written quote, invoice, or service agreement may include additional terms. If a project document conflicts with these general terms, the project document controls for that project.
1. Quotes and project scope
We will describe the included work and price before beginning. The $249 Starter Business Website Package includes up to five pages. Work outside the approved scope—including additional pages, major redesigns, custom features, ecommerce, special integrations, or additional creative work—may require a separate quote.
2. Payments
Payments are due according to the dates and instructions shown on the quote or invoice. Rizenware may pause work, delay launch, or suspend optional services when an account is past due. Prices do not include third-party charges, taxes, domain registration, payment-processing fees, or services not specifically listed unless the quote says otherwise.
3. Cancellations and refunds
Because design and development work is customized, payments for work already started or completed are generally nonrefundable. A customer may cancel future recurring services before the next billing date. If hosting ends, Rizenware can provide the final custom deliverables for transfer after applicable balances are paid; domain registration, hosting-provider charges, licensed assets, and other third-party costs remain separate. Fees already charged for the current service period are not prorated unless required by law or agreed to in writing.
4. Hosting and monthly changes
The $29.95 monthly website plan includes hosting, routine maintenance, support, and up to three standard website changes per month. A standard change is a reasonable update to existing content, such as replacing text or a photo, updating business hours, or changing service information. New pages, redesigns, new functionality, extensive rewrites, and large groups of edits may require a separate quote. Unused monthly changes do not roll over to a later month.
5. Domains
A domain is the website address, such as yourbusiness.com. Domain registration and renewal are separate unless specifically included in a quote. Customers are responsible for keeping domain contact and payment information current. When Rizenware assists with a domain, ownership, access, renewal costs, and transfer arrangements will be stated in the project documents.
6. Customer materials and approvals
Customers must provide accurate business information, timely feedback, and materials they have permission to use. This includes names, logos, text, photographs, music, trademarks, and other content. The customer is responsible for reviewing spelling, pricing, contact information, policies, and other facts before approving launch.
7. Timing and revisions
Estimated completion dates depend on the project scope and how quickly the customer supplies information, content, approvals, and payment. Delays in receiving customer materials may change the timeline. Reasonable corrections within the approved scope are handled before launch; new requests may affect price and timing.
8. Third-party services
Websites may rely on outside providers for domains, hosting infrastructure, forms, payments, fonts, email, analytics, Google Workspace, or other functions. Rizenware is not responsible for an outside provider’s outage, policy change, price change, account restriction, or discontinued service, but we will make reasonable efforts to help identify available options.
9. Ownership and portfolio use
After full payment, the customer may use and transfer the final custom deliverables created for the project, excluding third-party materials, licensed assets, reusable tools, platform code, and Rizenware’s pre-existing materials. Unless the customer requests otherwise in writing, Rizenware may identify the customer and display completed public work in its portfolio and marketing.
10. No guaranteed results
Rizenware does not guarantee specific search rankings, website traffic, sales, revenue, leads, or other business results. Search engines, advertising platforms, social networks, and customer behavior are controlled by third parties.
11. Limitation of liability
To the extent permitted by law, Rizenware will not be liable for indirect, incidental, special, or consequential losses arising from the services. Rizenware’s total liability for a claim will not exceed the amount the customer paid Rizenware for the specific service giving rise to the claim.
12. Changes to these terms
We may update these terms as our services change. The effective date at the top shows the latest revision. Changes do not alter an already-approved project unless permitted by its agreement or accepted by the customer.
13. Contact
Questions about these terms may be emailed to support@rizenware.com.