This Privacy Policy explains how Rizenware Software, LLC (“Rizenware,” “we,” “us,” or “our”) handles information collected through this website and during customer inquiries. Rizenware Software, LLC can be contacted at support@rizenware.com or (866) 853-6020.
1. Information we collect
When you submit our contact form or communicate with us, we may collect your name, business name, email address, optional phone number, requested service, message, and any information you choose to provide. Our hosting and service providers may also process basic technical information such as IP address, browser type, device type, pages visited, and security logs.
2. How we use information
We use information to respond to inquiries, prepare quotes, provide and support requested services, manage customer relationships, protect the website, prevent abuse, maintain business records, and comply with legal obligations. We do not sell personal information.
3. Contact-form processing
Contact-form submissions are processed by FormSubmit, a third-party form delivery provider, and sent to Rizenware by email. FormSubmit may process the submitted information as needed to deliver the message and prevent abuse. Do not submit passwords, payment-card information, Social Security numbers, medical information, or other highly sensitive information through the form.
4. When information may be shared
We may share information with service providers that help operate our website, deliver form submissions, host services, process payments, maintain records, or provide customer support. We may also disclose information when required by law, to protect rights and safety, or as part of a business transfer. Providers receive only the information reasonably needed for their role.
5. Retention
We retain inquiry and customer information for as long as reasonably necessary to respond, provide services, maintain records, resolve disputes, enforce agreements, and meet legal or accounting obligations. Retention periods may differ depending on the type of information and relationship.
6. Security
We use reasonable administrative and technical safeguards designed to protect information. No website, email system, or internet transmission can be guaranteed completely secure.
7. Your choices
You may ask to review, correct, or delete personal information we maintain about you, subject to legal and business-record requirements. You may also choose not to use the contact form and email us directly instead.
8. Children’s privacy
This business website is not directed to children under 13, and we do not knowingly collect personal information directly from children through it.
9. External websites and referrals
Our website may link to other websites or services, including Google Workspace, portfolio sites, payment providers, hosting providers, and other third-party services. Their privacy practices are governed by their own policies, not this one. Rizenware may receive a referral commission when a visitor signs up for Google Workspace through our referral link; this does not change the price or terms offered by Google.
10. Policy changes
We may update this policy when our practices or services change. The effective date at the top identifies the latest revision.
11. Contact
For privacy questions or requests, email support@rizenware.com.